Joe Kroc

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• Episode 48: Mentorship, Mistakes, and Making a Difference with Joe Kroc

  In this Flash Moments episode, Phil Frenaro focuses on client retention and the value of building genuine, long-term relationships. He explains why proactive communication, curiosity about a client’s life and business, and gratitude can deepen trust and lead to stronger partnerships and referrals. P

• Episode 47: LBM Flash Moments Retaining Clients And Fostering Loyalty

  In this Flash Moment, Phil Fornaro focuses on retaining clients by building genuine, long-term relationships from the start. He explains why proactive communication, learning a client’s business, and checking in beyond immediate needs can create trust, goodwill, and loyalty that lasts. The episode a