Difficult People
Listen to conversations with Difficult People on Light Bulb Moments.
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- Episode 40 : LBM Flash Moments: Dealing with Difficult People: Strategies for De-Escalation and Finding Common Ground
In this Flash Moments episode, Phil Fornaro reflects on how to handle difficult people by looking for common ground, listening first, and responding without escalating tension. He shares a personal example from a coaching conversation that led him to try a calmer approach, which helped reduce stress