I believe that client retention is one of the most important aspects of business. It’s not just about transactions—it’s about building long-term relationships. It is important to communicate proactively and truly understand your clients’ businesses.
One of the things I’ve learned over the years is the power of reaching out without an agenda. Sometimes, a simple check-in leads to uncovering unspoken issues. It’s these moments that help the most when creating business solutions.
I also value community involvement and supporting local businesses. A great example of this is Joe Kroc from La Grange, Illinois—a community banker who consistently goes above and beyond for his clients and his town.